Return & Store Policies
Terms of Sale for Smitty's Furniture
Space Requirements
Verify all your product specifications to the requirements and openings in your home and product site. Specifications are for planning purposes only and subject to change by the manufacturer without notice. Smitty's will not be responsible for products that do not fit or that cannot be installed due to site limitations. We offer a free check measure service to ensure a successful delivery, please ask your sales consultant for details.
Online Orders
Items displayed online may not be exactly as shown in the showroom. Fabric choices may be shown differently in our showroom than as pictured on our website. It is the responsibility of the customer to review products purchased with a sales consultant when the order is confirmed. All items are subject to prior sale. Pricing is based on items as displayed in our showroom and is subject to change or correction.
Scheduling Your Delivery
Once your product has arrived at our warehouse, our Delivery Department will contact you to schedule your delivery. On the business day prior to delivery, we will contact you again for final confirmation and to notify you of an estimated two‑hour delivery window. We do not deliver on Sundays or Mondays. You will have 30 days to schedule a delivery or arrange pickup once your merchandise has been received in our warehouse. As a value‑added service, we will provide an additional 60 days of storage, providing your contract balance is paid in full. In the event you are unable to accept delivery by the end of the 90‑day period, long‑term storage fees will apply.
Preparing for Your Delivery
Ahead of delivery, please ensure the area where the product is to be placed is clear of obstructions and that the walkway and driveway are cleared of snow in winter. Ensure any items to be removed are easily accessible, and where applicable, disconnected (see terms for removal of appliances).
Best Price Guarantee
We stand behind our prices and want to ensure your experience with us is worry free. If you find a lower price of the same product within 30 days of your purchase, including those advertised by Smitty’s, we will happily refund the difference. Verify the price of an identical product, including model, fabric/finish grade and manufacturer and show your sales associate the proof of price. Acceptable proof of price includes live website prices, written pricing on competitor’s paperwork, or advertised printed pricing. We do not accept personal paperwork with handwritten prices, emails, or website screenshots.
Conditions of Price Matching
- Products must be sold within Smitty’s regular delivery area
- Products must be identical model number and manufacturer
- Prices must be in Canadian dollars
- For appliances, the product must be in stock, covered by manufacturers warranty, and available at the advertised price
Price matching excludes all products sold as floor models, clearance, liquidation sales, “limited quantity” or “limited time offers”. All pricing online is based on items as displayed in our showroom and is subject to change or correction.
Return & Cancellations
In‑Stock Products
A restocking fee (minimum 25% of purchase price) will apply to products authorized for return. All units requested to be returned to Smitty's must be in new condition and remain in original packaging (if delivered in original packaging), within 7 days of delivery or pick‑up.
Special Orders
Special orders cancelled after production begins by the manufacturer, or after delivery to the customer (in good condition), are subject to a 50% re‑stocking fee. Smitty's reserves the right to decline returns of special ordered product.
Mattresses
Mattresses that are sold with a mattress pad include a 30‑day "Mattress Comfort Guarantee". We will accept a return of the mattress for a credit toward the re‑selection of another mattress of equal or greater value as long as the mattress pad was used at all times. Refer to additional detail provided under the Mattress Comfort Guarantee information sheet available at time of sale.
Non‑Refundable Items
All products marked "Final Sale" or "As Is" are non‑refundable as well as mattress pads, pillows, and yardage. Other services such as delivery charges, third‑party protection plans, extended warranty fees, are non‑refundable.
Financing Fees
Financed purchases are subject to cancellation charges of 2.99% - 8.99% in addition to any re-stocking fees which may apply. The cancellation charges are based on the total financed portion of the transaction.
Defective/Damaged Products
Furniture
If the product is damaged, you have the right to refuse the delivery. We will contact you to schedule another delivery. If you determine the product is defective upon arrival, please notify our Service team of the problem within 48 hours of receiving goods. Most of our furniture products include a one‑year parts and labor warranty and will be taken care of by our Service Department. Please call 1-800-265-5533 ext. 4 or email service@smittysfurniture.com to register your request for service. We will schedule a service appointment within approximately five days of the issue being reported. We reserve the right to inspect, touch up, or repair an item before authorizing an exchange.
Appliances & Outdoor Appliances
Purchaser must inspect every product at time of delivery or pick‑up. If a product is defective or damaged at such time, product must be refused and will be repaired or replaced in accordance with manufacturer warranties and policies. All delivery‑related issues must be reported & noted at time of delivery. If you notice damage to appliances and / or outdoor appliances it must be reported directly to the manufacturer within 48 hours of delivery.
Deposits & Final Payment
A non‑refundable 50% deposit is required on Special Order products. Orders must be paid in full 3 days prior to delivery or the delivery will be rescheduled to the next available opening.
Additional Policies
Additional policies and expanded explanations, as well as additional information about deliveries, pickups, and furniture orders, is available in the envelope provided with the copy of your order. It is the customer's responsibility to review this information.